Policies (Shipping, Returns, etc.)


GENERAL SHIPPING:
Please note estimated shipping dates on each product page when ordering. Unless stated otherwise on the product page, please allow 1-3 business days for orders to leave our warehouse.
Please choose a secure shipping address, and follow the tracking number to ensure it is safely received during delivery.  We are not responsible for lost or stolen packages.  No exceptions.  Please consider adding Route Shipping insurance to your order to protect against theft or loss.  In case of a lost or stolen package, please contact your local post office with your tracking number.  They will be able to give you exact information regarding whether or not your package was delivered to the correct address.  If nothing turns up, we recommend filing a police report.
CONTIGUOUS US (CONUS) SHIPPING:
 In the contiguous US (all states except Hawaii and Alaska), we offer two shipping methods: economy and expedited.  USPS Economy Shipping usually takes 3-7 business days in transit, once order leaves our warehouse. Our Priority Shipping method is USPS Priority Mail, which usually takes 1-3 business days in transit. On all CONUS orders over $50, we offer free economy shipping. On all CONUS orders over $200, we offer free priority shipping.
EX-CONUS UNITED STATES SHIPPING:
For all orders shipping outside of CONUS and within United States territories or states, customers can choose to pay for one of the following USPS shipping methods: First Class Mail, First Class Package, Priority Mail or Priority Mail Express. For orders over $50, we ship USPS Priority Mail for a flat $10.
INTERNATIONAL ORDERS:
For international orders, we offer one of three shipping methods, all of which are paid for by the customer: USPS Priority Mail International, USPS Priority Mail Express International and USPS First Class Package International.
All international orders are FINAL SALE. For all international orders, the ship-to recipient will be responsible for the price of shipping plus any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as “gift” or “no commercial value”. Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees, we suggest contacting your local government.
Please allow up to 3 weeks for international orders to be received, but note that further delays are possible due to customs. USPS First Class mail does not provide international tracking, so you may also need to check with your local post office to receive your package. 
  
RETURNS:
If you are not 100% satisfied with your purchase, you have 30 days to return the item for refund or exchange. To be eligible for a return, your item must be in new and unused, unworn, undamaged condition, and in original tags and packaging.  All returns are subject to an inspection, and used products will be returned to sender.  Please note that return shipping and postage costs are the responsibility of the customer.  There will be a $5 restocking fee on all returns.   We cannot accept returns of worn, used or damaged merchandise, merchandise without original tags and packaging or final sale merchandise. 
For returns, please contact hello@azariabrand.com with your order number.  When returning your product, we recommend using a trackable shipping service to ensure delivery.  We are not responsible for lost items.
We'll notify you via e-mail of your refund once we've received and processed the returned item. Please allow 5-7 business days for the refund to reflect on your card or bank statement.
Please note that all items marked "FINAL SALE", and all items marked as "minor defect" sold either on our site or at a local event are not available for return or exchange.  No exceptions.
CANCELLATIONS:
If the bag has not been shipped yet, the order might be able to be cancelled without the restocking fee.  However, we cannot guarantee cancellation is possible.  Please contact hello@azariabrand.com immediately with your order number to see if cancellation is possible.  Products often ship out same-day; if the order has already been shipped, you will have to wait to receive item in order to begin the return process.
EXCHANGES:
You are more than welcome to exchange your new and unused product within 30 days.   For exchanges, please contact hello@azariabrand.com with your order number.  Please note that return shipping and postage costs are the responsibility of the customer.  However, we will waive the $5 restocking fee on all exchanges. To expedite the exchange process, you might consider placing a separate order for the product you wish to exchange, to guarantee it does not go out of stock during the return process.  When we receive your return, we will refund the original order.  Otherwise, once we receive your return, we can send a replacement.  When returning your product, we recommend using a trackable shipping service to ensure delivery.  We are not responsible for lost items.  
GIFT EXCHANGE:
We offer exchanges on gifts in unused/new condition purchased from Azaria or an authorized dealer within 30 days.  Please note that return shipping and postage costs are the responsibility of the customer.  Once we receive the item, we will issue you a store credit.  Please contact hello@azariabrand.com with the receipt, order number or buyer's email address.
SALES:
We only hold two sales a year.  Email subscribers will be notified in advance of the sale dates and discount codes.  Please note that discount codes and promotional sales may not be applied retroactively to previous orders and refunds will NOT be issued to cover the difference.  Sale prices are only valid during the sale window.  No exceptions will be made.  Please also note that discount codes are not combinable.
FINAL SALE:
Please note that any items marked as "final sale", either on our site or at a local event, are not eligible for return or exchange.  Minor defect items marked in "as is" condition are therefore not covered under our warranty.
CONTACT:
For all inquiries, please reach out through our Contact Us page.  We try to respond within 24 hours, but please allow 1-2 business days for a response.  Our support staff does not work nights, weekends or holidays.  We will get back to you as soon as we can.